Privacy Policies

    This Policy has been updated on 01-06-2021

     

    INTRODUCTION

    Donepacked.com Private Limited’ (referred to as ‘We’, ‘Ours’, or ‘Us’) is the owner & operator of  https://donepacked.com/ ( referred to as “Website/App”). We respect Your privacy and recognize the need to protect Your Personal Data and Information shared with Us. The Data /Personal Data /Information We collect will vary depending upon how You use Our Website/App. Donepacked.com Private Limited, is a company having its registered office at D-341, F/F Pul Prahladpur, New Delhi - 110044 (the “Company”). If You have any question, comment and/or request regarding this Privacy Policy or wish to obtain more details on Your Personal Data We process, You may please contact Us at https://donepacked.com/

     

    APPLICABILITY

    Contents of this Privacy Policy (this “Privacy Policy”) along with the Terms and Conditions (“Terms and Conditions”) available at https://donepacked.com/page/privacy-policies apply (without limitation) to all hyperlinks on the ‘Website/App’ which can be accessed at https://donepacked.com] (“Website/App”). ‘Services’ provided by ‘Website/App’ will be governed by this Privacy Policy. Terms of Privacy Policy applies to the Visitor(s) who accesses or browse the Website/App, in any manner (‘Visitors’) and those who register or login the Website/App (‘Subscribers’). Words "You" or "Your" or "User" as used herein, refer to the Visitor(s) as well as the Subscriber(s).

     

    ACKNOWLEDGMENT AND CONSENT

    Accessing and browsing the Website/App, in any manner, You represent, agree, acknowledge, and consent that You are eighteen (18) years of age or You have attained the age of majority as per the laws of Your state/province/residence/jurisdiction.

    By accessing and browsing the Website/App, and by registering or logging in the Website/App, You hereby acknowledge to have thoroughly read, understood, and agreed to be bound by the terms of this Privacy Policy and affirm, assent and concede to the collection, use, storage, processing and disclosure of Your Personal Information /Data as per the terms of this Privacy Policy.

    You don’t agree to the terms of this Privacy policy, You should not register or avail Our ‘Services’.

    Can revoke your consent at any time by expressly writing to Us. However, any processing of Personal Data before the receipt of Your revocation will not be affected.

     

    DEFINITIONS

    The term or word:

    Includes ‘Personal Information or Personal Data’ or “Data” whenever referred means handling of Your Personal Data by Us, including collecting, protecting, and Storing Your Personal Data.

    “Data” mean Personal Data which may reveal information about racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, genetic or biometric data.

    “Information/Data” shall mean any document/information You provide to  Us and shall include, without limitation, ‘your name, ‘phone no’, ‘Your address’, ‘date of birth’, ‘email address’, ‘gender’, ‘photograph’, ‘occupation’, or credit card or debit card or net banking, other payments details, Your identity proof document number, addressee proof document no, details from the database, social media activity, login id, password, and similar other information.

     

    USE OF SERVICES / SUBSCRIPTIONS /USER ACCOUNT

    Use all the services on the Website/App or to be a member, You will need to register using the online registration form and create an account (“Account”). When browsing on the Website/App, You are not required to provide any Personal Information unless and until You choose to make an account on the Website/App. Personal Information about a user is an integral part of Our business.

    The personal Information of each Account is protected by a password. The User and We will take all measures to prevent any unauthorized access to the Account and the Personal Information. We endeavor to safeguard user information to ensure that the Personal Information of each Account is kept private; however, We cannot guarantee the security of User Account information.

    Will not share Your Personal Information with any third party without Your explicit consent or except as provided under this Privacy Policy.

     

    WHAT WE COLLECT

    We collect Your information or Personal Data to provide You with a better experience and services. We collect the following information or Personal data of Users (“information” or “Data” or “personal data”):

    You Browse, We collect and process the following Personal Data from Browsers:

    • Collect and process the information such as IP Address, Your browser type, and version, time zone setting, and location, browser plug-in types and version, smart device information, mobile phone network information, operating system and platform, and other technology on the devices You use to access this Website/App;
    • Collect and process Your communication preferences and information about how You use Our Website/App including the services You viewed or Searched for, page response times, errors, length and number of visits, and page interaction information (such as scrolling, clicks, and mouse hovers) as well as the links You clicked on or used.
    • Also collect and process the User-submitted Data including the data collected from a specific function, for instance, a contest or a survey; and Your consents, permissions, or preferences that You give to the Website/App.

     

    You Subscribe/login, We collect and process the following Personal Data:

    • Personal information provided at the time of registration including username or similar identifier, names, address, mailing address, telephone number, email address, financial information. Also, Your photo or video, if such is uploaded to Your profile.
    • Other data submitted by You, including data collected at Your discretion for a specific function, Your interest, preferences, feedback, survey responses, or any text, image, video, if any uploaded on Website/App
    • You are conducting a financial transaction, We or Payment gateway or Partner Website/App (‘Third Party’ or ‘Third Party Website/App’) may collect information such as Your net banking id, debit card /credit card details, ‘Your name, ‘phone no’, ‘date of birth’, ‘email address, wallet details, UPI id’s, or any other payment details/methods.
    • Information May Be Collected Through Cookies As Provided Hereinbelow. Other data mentioned in Clause 6.1.
    • May also collect Personal Information on the Website/App by information filled in forms or by Your correspondences with Us by way of e-mail or chat, information provided while registering to use the Website/App, subscribing to any services or products offered on the Website/App. While using the services available on the Website/App, We may also store information based on the usage history; this includes, but is not limited to, details of Your subscription, content viewed, event information, click stream information, and Cookies that may uniquely identify the browser or the Account. We may also collect information about You from any contact that You may have with any of Our or employees, such as, with Our customer support team, in surveys, or through interactions with Our affiliates.

     

    HOW WE USE YOUR INFORMATION

    We use Your information or Personal data:

    • Provide Our services and service-related purpose such as responding to Your queries, and carrying out the transactions You have requested for; enabling You to use the Website/App; providing You information about services available through Website/App; Resolving glitches on the Website/App including addressing any technical problem, and improve Our services such as navigating Website/App, and carrying out transactions on Website/App, communicate or interact with You (Email add, Phone Nos. etc.), safety and reliability of Our services, Bank statement, prevent fraud and misuse, protect our interest, interest of other users,

     

    7.6 Enforcing our rights and interest compliance with legal obligations,

    Internal business purposes, such as data analysis, research, developing new features, enhancing and improving the experience, identifying usage trends, etc,

    develop statistics that are helpful to understand how You can use the Website/App. We use this information in the aggregate to measure the use of the Website/App and to administer and improve the same. This statistical data is interpreted by Us in Our continuing effort to present on the Website/App, content that You are seeking in a format You find most helpful. The information We collect and analyze is completely anonymous and is used to improve the services offered on the Website/App.

     

    SHARING OF INFORMATION

    May disclose the information /personal data in following ways:

    • Will share the Personal Information internally with Our employees who are required in the course of business (and solely for the purpose of) to receive and analyze the information. We will not disclose the Personal Information to any third party without Yours explicit consent unless required to do so by law.

    8.2.1 If We are sold to a third party, or We otherwise become subject to a merger, consolidation, or acquisition, We will transfer the Personal Information to such third party.

    8.3.1 We may also use Personal Information to deliver information to You, in some cases, targeted towards new services, rewards, and promotions.

    There are some circumstances under which and people with whom We will share the Personal information from time-to-time:

    • update Member’s database;
    • trusted partners who work with us under confidentiality  agreements; these entities may use the Personal Information to help communicate with You about Our offers, and Our marketing partners;
    • companies and/or individuals to perform functions on Our behalf (e.g. processing payments/financial transactions, providing user service, data hosting services), and in such circumstances, these companies or individuals will be provided access to only such Personal Information as are required to fulfill their functions;
    • respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
    • share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms and Conditions, or to respond to civil or criminal subpoenas, or other requests by law enforcement personnel or as otherwise required by law;
    • time to time, to reveal general statistical information about the Website/App, Visitors, and Subscribers, such as number of visitors, number of Subscribers, number and type of services purchased, etc;
    • third parties such as internal service providers that We may use to facilitate or outsource one or more aspects of the business, product, and service operations; however, You may note that these internal service providers will be subject to confidentiality agreements with Us; and
    • government agencies mandated under the law to obtain information including sensitive personal data or information for verification of identity, or prevention, detection, investigation including cyber incidents, prosecution, and punishment of offenses.

     

    PROTECTION OF INFORMATION/PERSONAL DATA

    • Take all steps reasonably necessary to protect against the unauthorized access, use, alteration, disclosure or destruction of Personal Information. Any Personal Information that We collect and store is protected using appropriate means. Although We are committed to preventing others from unauthorized access to Personal Information, We will not be held responsible for any unauthorized access by third parties.
    • Assure You that Your information is safe and secure. We use industry standards, physical, technical and administrative security measures to keep Your Personal information safe.
    • Store data in password protected servers with limited access to the employees and other personnel consultants on a need-to-know basis.
    • Order to make every effort to ensure that the Visitor’s /Member’s experience at the Website/App is secure, We use encryption technology to protect the Visitor/ Member against the loss, misuse or alteration of the Personal Information.
    • Payment information such as net banking, Your credit card/debit card number, credit card/debit card expiry date, Your CVV no, etc. is protected through the use of encryption technology.
    • To Your online account on the Website/App is password protected, You are solely responsible for maintaining the confidentiality of that password. To ensure the safety of Your personal information, You are advised against sharing Your user name and password with anyone

     

    MARKETING INFORMATION /OPTING OUT

    We may process Your data to inform You about existing /future services by sending You periodic announcements. You have right to object at any time to the processing of Your Personal Data for marketing purposes by clicking on the opt-out link given at the bottom of marketing emails We send to You. We provide all Users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications. If You do not want to receive commercial email or other mail from Us, You can opt-out of receiving information by using the  "unsubscribe" option in any marketing e-mail or send an email at  info@donepacked.com.

     

    RETENTION OF PERSONAL DATA

    • May keep the Personal Information for only as long as required to fulfill the purpose for which it was collected, including to satisfy any legal accounting or reporting requirements. We may retain Your Data for a longer period in the event of a complaint or if We reasonably believe there is a prospect of litigation in respect of Our relationship with You.
    • Amount, nature, and sensitivity of Your Personal Data, the potential risk of harm from unauthorized use or disclosure of Your Personal Data, the purpose for which  We process Your Personal Data, and whether We can achieve those purposes through other means and applicable legal requirements shall also be the basis of determination of the retention period.
    • We no longer need to process Your Personal Data, We will delete the same from Our system. However, We may keep Your data for longer if We cannot delete it for legal, regulatory, or technical reasons. If We do, We will make sure that Your privacy is protected and that Your data are only used for those purposes.
    • Any query regarding data retention practices, please contact Us by sending email at info@donepacked.com.

     

    YOUR DATA PROTECTION RIGHTS

    • Our full endeavor is to make You aware about Your rights in relation to Your Personal data We process. You may exercise the following rights /option:
    • Can get access or receive a copy of Your Personal Data that We Hold and to check that We are lawfully processing it.
    • You believe that Your information We hold is inaccurate or incomplete, You can correct it or have right to request that We correct such inaccurate Personal information.

    May request that We delete Your personal information if You believe that :

    (a) We no longer need to process Your information for the purpose for which it was provided,

    (b) You wish to withdraw Your content for permission to process Your personal information, or

    (c) We are not lawfully using Your information.

    • You don’t want to use our services, You always have the option to delete Your account with Us.
    • You should understand that as a result of deleting Your personal information, You will lose access to most of Our Services.
    • There is a grace period of 45 days before We proceed with the erasure of Your data according to your request. During the grace period, You will be allowed to  restore your account. The grace period functionality allows You not to lose any important information and options by mistake. After the expiration of the grace period, however, Your account will be deleted.
    • Have the right to object to the processing of Your Personal data where We are relying on a legitimate interest and there is something about Your particular situation which makes You want to object to processing on this ground. If You exercise Your right to object, We will no longer process Your personal data unless We can demonstrate a compelling legitimate ground for the processing which override Your interest, rights and freedom or for the establishment, exercise, and defense of legal claims.
    • You object to processing for direct marketing purposes, then We will stop the processing of Your data for such purposes.
    • Upon circumstances, We may need to restrict or cease processing Your Personal data altogether or, where requested, delete Your Personal Data.
    • You object to Us processing Your data, We may have to suspend the Services We provide to You.

    May request for restriction of processing Your data if,

    (a) it is not accurate; or

    (b) it has been used unlawfully but You don’t want to delete it; or

    (c) it is not relevant any more, but You want us to keep it for use in the possible legal claims; or

    (d) You have already asked us to stop using Your Data but You are waiting for us to confirm if We have legitimate grounds to use Your Personal Data.

    • You request the restriction of processing Your personal data, We may have to suspend the Services We provide to You.
    • We have requested Your permission to process Your Personal Data or You have provided Us with information to enter into a contract with You, You have the right to receive the personal data You provided Us in a portable format. You may also request Us to provide it directly to a third party, if technically feasible. We are not responsible for any such third party use of Your account information, which will be governed by their agreement with You and any privacy statement they provided to You.
    • Note that some requests to delete certain personal data will require deletion of Your account as a subscriber as the provision of Member Account is inextricably linked to the use of certain personal data (e.g. Your email address). Also note that it is possible that We require additional information from You in order to verify Your authorisation to make the request and to honor Your request.
    • Exercise any of Your rights, or if You have any other questions about Our use of Your Personal data, please contact us by sending an email at info@donepacked.com.

     

    REVIEW & UPDATE OF YOUR DATA

    When You are signed in, You can always access, modify, review, and update information provided during the registration process. You can also review and control information saved in Your account. If You don’t want to use our services, You have always the option to delete Your account with Us.

     

    THIRD-PARTY WEBSITE/APP /SERVICE SITE

    You click on a Service Site/Third Party Website/App or Link, You will be entering another Website/App over which We have no control and will bear no responsibility. Often these Websites/Apps including the payment gateway Website/App require You to enter Your Personal Information. We encourage You to read the privacy statements on all such Websites/Apps.

    Agree that, for any kind of breach of Privacy or loss caused thereby due to your use or visit to Third Party Website/App /Service sites, We will not be liable. The terms of this Privacy Policy governs only the information processed or collected by the Website/App.

     

    CHANGES/AMENDMENT

    We may amend this Privacy Policy from time to time without requiring any consent from You/anyone. Use of information We collect is subject to the Privacy Policy in effect at the time such information is used. If We change this Privacy Policy, the same will be posted on this page so that You are aware of the Personal Information collected, used and disclosed by Us. Any changes to the Privacy Policy will be communicated through the Website/App. You are bound by any changes to the Privacy Policy when You use after such changes have been first posted

     

    USE OF COOKIES

    The Website/App uses cookies (“Cookies”). A cookie is a small text file, that may be used, for example, to collect information about Your Website/App activity. By accepting the terms of this Privacy Policy, You confirm and consent for Website/App usages of Cookies. If You do not wish to accept Cookies from the Website/App, You can configure Your web

    The browser so that it does not accept cookies; however, by doing so certain features of the Website/App may be inaccessible by You.

    To find out more about how We use Cookies, please see our Cookie policy at https://donepacked.com/ HYPERLINK "https://donepacked.com/page/privacy-policies" HYPERLINK "https://donepacked.com/page/privacy-policies" HYPERLINK "https://donepacked.com/page/privacy-policies"cookie-policy.

     

    LIMITATION OF LIABILITY

    Are not responsible for any breach of security or for any actions or inactions of any third party that receive Your personal information.

    Anything contained in this Policy or elsewhere, We shall not be held responsible for any loss, damage, or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” shall mean any event that is beyond Our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, epidemic, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within Our control and which We are not able to overcome.

     

    INDEMNITY

    You undertake to indemnify and keep Us (and /or our Partner, Shareholders Directors, Employees, Investors, Agents, etc) harmless, and any other third party who may be relying  on the information provided by You and in the event You are in breach of this policy.

     

    SEVERABILITY

    If at any time during the currency of this Privacy Policy, any provision, condition, term, stipulation, covenant, or undertaking of this instrument is or becomes illegal, void, invalid, prohibited, or unenforceable in any respect, the same shall be ineffective to the extent of such illegality or enforceability without invalidating in any manner whatsoever the remaining provisions hereof or thereof.

     

    INTELLECTUAL PROPERTY RIGHTS

    All rights in respect of our trademark are hereby expressly reserved. Unless otherwise indicated, all other trademarks appearing on the Website/App are the property of their respective owners.

     

    GOVERNING LAW AND DISPUTE RESOLUTION

    This Privacy Policy and Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of New Delhi, India. In case of any dispute arising, the same shall be adjudicated by the sole arbitrator appointed by Donepacked.com Private Limited, as per the provisions of

    Arbitration and Conciliation Act, 1996, at Delhi. The decision of the sole arbitrator shall be final and binding.

     

    GRIEVANCE OFFICERS

    By Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are as under:

     

    Name:

    Email Id: info@donepacked.com.

     

    In the event you wish to make a complaint regarding any violation of the provisions of the Privacy Policy, you may send a written complaint to the Grievance Officer, who shall redress the complaint within one (1) month.